COVID-19 REFUND STATEMENT
On March 13, 2020, the government mandated that we close our doors and shut down our business due to the COVID-19 outbreak. Since the shutdown, things have been very uncertain for everyone. After being completely closed for just over 4 months we decided to open the Football Club and adhere to the government stage 2 restrictions. Re-opening the Football Club with the new City of Toronto COVID protocol, has added more un-recoupable cost to an already high cost of running a youth soccer club and offering multiple programs 6-7 days per week.
After four months of no income, we no longer have the resources to continue to offer refunds for cancelled programs due to COVID-19. Unfortunately, we have exhausted all our funds which includes financial help from the government.
We have been in business for over 10 years and during that time we have always valued each player and you as parents. Even with the new opening of the club amidst all the COVID-19 restrictions and heavy City of Toronto protocol, our mandate is still on the development, safety and the enjoyment of the players.
It is our utmost wish to get back to normal by offering programs to their fullest prior to the COVID-19 outbreak which includes games and scrimmages, however at this point this is not possible.
Customers who have paid for soccer programs and don’t want to participate in another RYFC soccer training program this summer or take a credit that is good for programs in 2021, what we ask is for you to please hold tight, until we can open our summer 2021 registrations schedule for March 2021. This will allow the club time to generate enough funds to address 2020 refunds.
We do understand that this news is not the best news but rest assured that we have always tried to offer the highest quality soccer programs and above all conduct ourselves with the utmost professionalism and integrity. We will address all outstanding refunds in March 2021.
At this moment in time we will no longer respond back to refund enquiries.
To all Royal Yorkers, it is with great sincerity that we thank you for your continued support in this very challenging time.
Thank you for choosing Royal York Football Club, it’s a pleasure to serve you.
Royal York Football Club